Refund policy
Last updated: May 26, 2026
Thank you for shopping with us. Since every product we create is custom-made using your pet’s photo, we are unable to accept returns or offer refunds once an order has been placed. Please read this policy carefully before completing your purchase.
NO RETURNS
All of our products are made to order and designed specifically for you. Due to the custom nature of our products, we do not accept returns under any circumstances. We encourage you to review your order details carefully, including your selected product and design style before submitting your order. After you have placed your order and submitted your pet's reference photos, be sure to carefully review your design proof before approving it.
NO REFUNDS
We do not offer refunds on any orders, including in cases where:
- The customer changes their mind after placing an order
- An incorrect photo was uploaded by the customer
- The customer is dissatisfied with the design they previously approved
- The order was placed by mistake
Once your order is submitted and production has begun, it cannot be cancelled or refunded.
DAMAGED OR DEFECTIVE ITEMS
We take quality seriously. If your order arrives damaged or with a manufacturing defect, please contact us within 30 days of receiving your item. Include your order number and clear photos of the issue. At our discretion, we may arrange a replacement at no additional cost to you.
CONTACT US
If you have any questions about your order before placing it, please don’t hesitate to get in touch. You can always contact us at hello@splootsillustrated.com.
